Return & Refund Policy
Returns & Refunds
We want you to be happy with your purchase. If something isn't right, we're here to help.
Return Eligibility
To be eligible for a return, items must be:
- Unused and in original condition
- Returned in original packaging (when possible)
- Requested within our return window
Return Window
Returns may be requested within 14 days of delivery.
To start a return, please contact us at:
📩 arimopets@gmail.com
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items not caused by a manufacturing defect
- Personalized or custom-made products
- Clearance or final sale items
- Items marked as non-returnable
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
We will review the issue and provide a replacement or refund when appropriate.
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please allow 3–7 business days for your bank or card provider to process the refund.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping fees (if any) are non-refundable.
Order Cancellations
Orders may be canceled only before they enter processing or shipment.
Once an order has been shipped, it can no longer be canceled.
Need Help?
If you have any questions regarding returns, refunds, or your order, please contact us:
📩 arimopets@gmail.com
We aim to respond within 24 hours.